Volkmar Kienoel, videographer, Berlin, alertly elevated a routine ceremony into the day’s top visual story, when he noticed that German Chancellor Angela Merkel looked unwell, focusing on her as she began to shake uncontrollably. What he did next was just as important: He picked up his phone in the crowded media scrum to discretely call Berlin senior producer Kerstin Sopke, flagging the episode and telling her to spread the word among all formats. The news was relayed via London to reporters in Berlin, who worked the phones to find out what happened, resulting in a text story and a video edit that moved ahead of any competitor.